Terms and conditions of use
By using the services and products offered by Lotus Thai Spa Tarragona, the user accepts the following conditions of use:
General Terms and Conditions for the Purchase and Use of Services
These General Terms and Conditions govern the purchase, booking and use of treatments and services offered by Lotus Thai Spa, whether through the website, in person at the establishment, or through any other purchasing channel made available by the centre.
For the purposes of these Terms and Conditions, the purchaser shall mean the person who purchases and pays for the treatment or service, and the beneficiary shall mean the person who receives or uses the treatment where this is a different person from the purchaser.
These General Terms and Conditions shall apply regardless of the channel used to make the purchase, without prejudice to any consumer rights that may apply by law depending on the method of contracting.
The current General Terms and Conditions will be available for consultation on the website. Lotus Thai Spa may amend or update them when necessary. Any amendment shall apply only to purchases made after it enters into force and shall not affect previous purchases.
The purchase of any treatment or service implies acceptance of these General Terms and Conditions, provided that the customer has been given an effective opportunity to review them before or at the time of purchase.
Validity of treatments and services
Unless a different validity period is expressly specified for a particular package, promotion or service, all treatments and services purchased from Lotus Thai Spa shall be valid for three (3) months from the date of purchase, regardless of whether they were purchased through the website, in person at the establishment or through any other authorised purchasing channel.
The treatment or service must be actually received within this three (3)-month period. Making a booking does not, in itself, suspend, interrupt or extend the validity period. Therefore, the actual date on which the treatment is provided must fall within the applicable validity period.
Once the validity period has expired without the treatment or service having been used, the right to use it shall expire, without entitlement to a refund, reimbursement, compensation, exchange or extension of its validity, except where otherwise required by mandatory applicable law.
Packages or vouchers for which a specific validity period has been established shall be governed by the period expressly stated in their particular conditions.
Treatments purchased for another person and gift cards
Where a person purchases and pays for a treatment or service intended to be enjoyed by another person, the person who makes and pays for the purchase shall be considered the purchaser, while the person intended to receive the treatment shall be considered the beneficiary.
The gift card is the means by which a treatment or service purchased for another person may be identified or presented. Delivery of the gift card to the beneficiary does not constitute a new purchase and does not alter the original purchase date.
Treatments or services purchased as a gift shall also be valid for three (3) months from the date of purchase and payment by the purchaser, and not from the date on which the gift card is delivered, received or communicated to the beneficiary.
The beneficiary shall be entitled to receive the treatment during its validity period, but beneficiary status does not, in itself, entitle that person to request a refund or reimbursement of the amount paid by the purchaser.
Where a refund is legally applicable, it shall be due to the purchaser who made and paid for the purchase and shall generally be made using the same payment method used for the original transaction, unless another method of reimbursement is required by law.
Once the validity period has expired without the treatment having been used, the right to use the treatment shall expire in accordance with these General Terms and Conditions.
Where physical presentation including a Lotus Thai Spa gift card, box and bag is requested, an additional charge of €5 shall apply.
Right of withdrawal for distance contracts
This section applies exclusively to contracts concluded at a distance, including purchases made through the website or other means of distance contracting.
The purchaser shall generally have a period of fourteen (14) calendar days from the date on which the contract is concluded to exercise the statutory right of withdrawal, without having to provide any reason, in accordance with applicable consumer legislation.
The right of withdrawal belongs to the purchaser who entered into and paid for the transaction. Where the treatment has been purchased for another person, beneficiary status does not, in itself, confer the right to withdraw from the contract or to receive reimbursement of the amount paid.
To exercise the right of withdrawal, the purchaser must inform Lotus Thai Spa, before expiry of the statutory period, of their unequivocal decision to withdraw from the contract using any of the contact methods made available by the centre.
Where the right of withdrawal is validly exercised, Lotus Thai Spa shall reimburse the amounts legally due within the period established by applicable law and shall generally use the same means of payment used for the original transaction, unless another method has been expressly agreed and does not result in any costs to the purchaser.
Provision of the treatment during the withdrawal period
Where the purchaser expressly requests that the treatment or service begin or be provided before the end of the fourteen (14) calendar-day withdrawal period, the legal consequences applicable to the performance of services during that period shall apply.
Once the treatment or service has been fully performed, the right of withdrawal shall cease where performance began with the purchaser’s prior express consent and acknowledgement that, once the service had been fully performed, the purchaser would lose the right of withdrawal.
Booking and payment conditions
All treatments and services must be paid for before they are provided. Payment may be made at the time of purchase or booking through the payment systems made available by Lotus Thai Spa, or directly at the establishment before the treatment begins, as applicable.
All bookings are subject to availability.
Where a deposit or advance payment is required to confirm a booking, that amount shall be deducted from the final price of the treatment.
In the event of a cancellation less than four (4) hours before the scheduled appointment or a no-show, the amount paid or, where applicable, the corresponding deposit shall not be refundable, except in cases of duly substantiated force majeure or where another solution is required by applicable law.
Making or confirming a booking does not extend the validity period of the treatment or service. Where a treatment has already been purchased, it must be received within its applicable validity period.
Personal belongings
Customers are responsible for safeguarding their personal belongings while on the premises. Lotus Thai Spa assumes no obligation of safekeeping or liability for the loss, misplacement or damage of personal belongings left behind at the centre, except where liability is required by applicable law.
Knowledge and acceptance of these Terms and Conditions
By purchasing a treatment or service, the purchaser declares that they have had the opportunity to review these General Terms and Conditions before completing the transaction and agrees to be bound by them.
For purchases made in person, these General Terms and Conditions shall be made available to customers through a system that allows them to effectively review them before or at the time of purchase.
For distance contracts, acceptance of these General Terms and Conditions shall take place through the procedure provided during the purchasing process.
Acceptance of these Terms and Conditions does not constitute a waiver of any rights granted to consumers and users under applicable law.